Customer Testimonials
Amazing experience getting to work with Rick
I have to say that when my only vehicle went down, not only did Service Writers Brandy and Joe go above and beyond… I was short on my bill. Joe went up to Brandy and they worked out a deal for me. I was able to have my wife pick up the vehicle and Joe asked how my wife was getting to the dealership? He solve that problem by sending out a pick up for her. 5 star service is not enough to praise them!!!
Mitchell was a great help. They didn’t have the car we wanted on the lot and he worked to make it happen quickly. He was also low pressure and made the car purchase process better.
Emmanuel was great to work with! He helped us get a great car for our growing family and listened to everything we had to say. Definitely recommend coming to see him when getting a new car!
Tylor was great. Even though we didn't make a sale she pointed me in the right direction to get my new vehicle.
Katie helped me and made the process go by super quick and was thourough!
This review is long over due. At a critical point this year Honda's service team came in clutch. The Service was not only top notch, it was incredibly kind and generous. I was not an easy costumer, I felt they listened to my frustrations, and considered my particular situation. I just can't say enough about their team. 1000 thank you's I hope will be back when I need it, I trust you guys.
I loved how promptly I got my car oil changed and loved the video.
Everyone was helpful, not pushy. I came away with a beautiful new car.
Excellent service, knowledgeable and professional. Thanks Mitchel!
Nate was awesome! Love our van!
Very good about answering my questions over the phone and they tried to follow up very much. I was just so busy I could not get back to them to actually go in and test drive anything yet I’m a school music teacher and I’ve got concerts rehearsals, and now our wedding on a weekend coming up.
Nicest people, low presssure, and quality cars. This is the third or fourth vehicle we’ve purchased from them! Never disappointed.
We worked with Mark Walker, salesman, and he was so great! We are loving our new Honda!
Charlie was calm, real, courteous, knowledgeable, and I felt like I could trust him
(Translated by Google) Everything is great, the staff is wonderful. (Original) Всё отлично, персонал прекрасный.
Ask for Mitchell. He was awesome. We gave him a hard time on price and he acted like it wasn't a problem at all. They had us out of there as quick as they could.
I had the best experience purchasing my car here. Mitchell was extremely helpful and made this whole process so smooth for me!
Great friendly service. Clean environment and tons of drinks and snacks.
Mark Myers was a pleasure to work with during the car purchasing process. As we all know, buying a car can be stressful but he went above and beyond to make me feel at ease. There was never any pressure, questions that came up were thoroughly explained and fair value assessed for my trade in. The finance team is also very kind and knowledgeable. I couldn't have asked for a better, more honest experience and I'd recommend them to anyone.
Top notch! Highly recommend Josh as your salesman
Lyle was very patient and helpful with me and also understanding you guys do an amazing job helping people get onto their next vehicle thank you lyle and the rest of your team
Treated very well and friendly
Manny Rodriguez was super kind and helpful and answered any questions we had. Overall it was a good experience
Other Ken Garff locations charge more for a full synthetic oil change. This location charges less for the exact same thing. They are busier than the other Ken Garff locations, but the advantage care is about $60 less. Worth it
(Translated by Google) Great facilities good environment and great cars (Original) Grandes instalaciones buen ambiente y excelentes autos
Josh was very low pressure and helpful during the whole experience. They matched the best offer I found and even threw in a bunch of extras. We’re satisfied with our purchase and would do business here again.
Purchasing a vehicle can often feel daunting, but my experience at Garff Honda was nothing short of exceptional, thanks to the outstanding service provided by Josh Ludlow. Hes very professional and super easy going. We definitely recommend using him for your next purchase. Thanks Josh!
Good pricing, super easy to work with.
Joe Sotomayor, my service advisor, was super helpful. I came in with a whole list of questions about my car and he patiently answered every single one of them. He even negotiated with the mechanics and the manager on my behalf. 🙂
Worked with Nate Maxwell. He was very pleasant and patient with me. Very nice experience and I really can’t say that about many other cars I’ve bought.
This is the second car that I have bought through them, and I have been pleased with both vehicles. And the service that I got!
We had a wonderful experience purchasing our new Black Edition Pilot. From our amazing salesman Paul to finance and detail everything was flawless and everyone was very concerned about our experience and working hard to make it amazing!
We had a fantastic experience with a first-time car purchase. Katie was a massive help in providing an easy, efficient process that was so much better than any experience we’ve ever had with a car salesperson. She helped us pick out an amazing car for such a good deal, and just overall made what would usually be a very tedious experience very painless and extremely satisfying. The service honestly felt too good to be true, but honestly wasn’t, and I would definitely recommend this business for anyone purchasing a car for the first time!
Some good things and some not so good.
The good, they were able to get me in early for a fuel pump recall and it seems to have fixed the dangerous lag the day after I called.
The waiting area is super nice and clean with free soda coffee and popcorn. Lots of nice comfortable seats.
The not so great. They can be hard to get in touch with if you don’t want to use their new AI system which I really didn’t like. It did not allow me to do what I needed. They did modify it ... Read More Google - Jan 24, 2025
McKay and Lyle were great, really took the time to listen and help my family get a vehicle we needed at the price point we could afford!
They took great care of me. The oil change service is a wonderful deal.
We just bought a Toyota highlander from here and it was a good experience. The waiting room was comfortable and accommodating to all of our snacking needs. The play room was helpful with the kids. I feel like we got a fair deal, but not a steal. What we pay for going to a dealer is the assurance that our vehicle won't be a lemon and that is worth it to not buy private. I took off a star because half way through the buying process our salesman Nate seemed uninterested in working with us and wanted to move ... Read More Google - Dec 31, 2024
Completely love the experience I had Katie was awesome. She knew what I was going through and what I needed. We found something I was not expecting to buy and turned out to be an awesome experience. She is very patient and understanding and has no push or pressure you into doing anything
Through out the years I've bought many cars, and it had always been a stressful situation, all the negotiation, the stress, the hours spend at the dealership, etc. but when I went to check a Honda Ridgeline they had advertised, I was pleasantly surprised how the whole process went. From the test drive until the the signed loan papers, it was fast and easy, none of that "let me check with my manager" tactics. I also got a very fair offer on my trade in. Michell in sales and Evan at finance are top notch. I will ... Read More Google - Dec 15, 2024
Just amazing!! Nathan Maxwell is one great person! Super friendly and honestly very knowledgeable. Went in this morning from an appointment booked online to check out 2025 pilot and he had me sold on a real nice vehicle before we even talked about price.
Josh L. was busy helping two other customers, but was able to give them a few minutes to think about what he had told them, while quickly and thoroughly answering my wife’s and brother’s questions. Then, he would check on his other customers again, and come back to us. It was perfect for what we needed and we didn’t feel pressured! Thank you, Josh L.!
They were really helpful ☺️ Outstanding service
Good work from the KGH team
I hardly ever leave bad reviews but I had to this time. We bought a car from this dealership a few weeks ago. That whole process has been great, we love the car we got, etc. Our car died in a parking lot, completely undrivable. I've called several times today and got the run around, never getting a call back as promised. Now it's Saturday evening and I'm sure our new car is stuck in the parking lot until Monday. Customer service is 0/10. Simply based on this, I recommend going else where if you plan on trusting ... Read More Google - Sep 29, 2024
Had a great time working with Lyle killPatrick he helped me get my first finance on a 2017 mustang amazing employees.
I was in the market for a new car and was talking to one of their sales reps for a bit. I tried shopping around and the rep seemed really annoyed with me like I was wasting his time. I ended up getting a way better offer (around $2k) by buying from a Vegas dealership. These guys likely know that any of their cars will get sold at close to their advertised price and don’t feel a need to compete on price.
Negotiations were professional, transparent, and free of pressure thanks to Katie.
Coolest people ever!! They were so willing to dumb things down for me because I'm not a car person and this was my first time buying a car from a dealership!! 😅 They worked with my financial situation as well as helping me find a reliable car as a mom! So much appreciation for these people! 😁👏🏻
Had my Honda odyssey fixed. They had it for a day and a half. Rented me a van for free and have me a good deal on the work they did. Kylee was so helpful and Ben was a great mechanic
This review is for Tom who helped me schedule a diagnostic appointment for my Honda pilot. He is a very nice person to talk to and made for a very pleasant conversation. I wish every service center I talk to had somebody as nice as Tom answering the phones. Thank you, Tom.
Super professional and willing to work with you. They are not pushy salesmen. Work with Mark, he’s great.
Had an awesome experience today at the Service Center. Jason was professional, friendly and communicative about my vehicle and made everything a breeze. The technician who worked on the vehicle did a great job as well (I think it was Ben). Highly recommend.
After a very long day, a service representative resolved a problem quickly . I was very grateful for the help. Brian was the service representative. I will go to Ken Garff again.
Brought in my car when every warning and emergency light came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the major warranties. The gentleman at the front desk was very kind and assured me that after looking at my warranties, I should be covered. They took the car for a few hours and came back and said it was indeed the spark plugs. They informed me that my warranties do not cover this since it is maintenance. This is ... Read More DealerRater - May 31, 2024
I submitted an inquiry about a used car through the company website and received a prompt reply setting up an appointment with Adam the following day. Adam had a few cars ready that matched the price range and details I was looking for. He was straightforward and honest when I asked about dealer documentation fees and other required fees, which I appreciated. I ended up going with a car that was below my initial price range, which I was pleased about. Yay! The process was smooth and pretty quick (a couple hours) to sign the paperwork.
So, imagine my frustration ... Read More Google - May 3, 2024
Thanks Ken Garff Honda of Orem!!!! Great selection of new and used vehicles. Dylan Kulmayer is a great guy super friendly and helpful.
This place was helpful! Thanks for the great service
Lyle was the best car dealer guy I could’ve asked for! He was very friendly and explained everything thoroughly. He made sure I got the best deal possible!
About what you'd expect from a large dealership. You're a number in a book. But they were still polite and pleasant.
We met Mark, a 28-year veteran of the sales team. He's great. He knows his stuff, was easy to get along with, and didn't pressure us. I'd be happy to send grandma to him!
Kayla at Ken Garff is the best! We got the car we wanted at a decent price.
Lyle was the best! Found a car I wanted online submitted application got me approval even with me already having 2 car loans! Everywhere had told me I’d have to trade in both vehicles to get the suv loan! The longest part of my purchase was the drive to the dealership! He had all paperwork ready to go car cleaned and everything when we arrived we was only there 25 minutes to sign and drive away!!! Highly recommend him for a fast easy reliable and honest car buying experience!!!
(Translated by Google) Very good place to buy, they have good customer service, it is the best option (Original) Muy buen lugar para comprar tienen un buen servicio al cliente es la mejor opción
Purchased a $48,000 Passport from Ken Garff Honda of Orem. Called up for the first oil change and they refused to get me in for another week. That's not express service as listed on their building and there are dozens of Lube shops that get me in while I wait. Honda of Orem thinks an Oil Change should be just a difficult as booking a doctors appointment. The doctor is really busy. Took my passport to Larry H Miller in Murray and I was in and out in 45 minutes. That's express service!
Awesome service. Super helpful and professional.
So happy with the service we got from everyone here , Dylan K. Our sales person was upfront with us , and even though we were not there to buy a brand new car they all treated us like if we were buying one of their most expensive cars , thank you for the great service and working with us!!! We would definitely come back to you guys !!!!
We had a great experience buying a Honda Odyssey. Lyle was amazing to work with! He was attentive and listened to our needs.
They have free popcorn.
Good service of Joe Sotomayor and Javier lohr from my last service with the problem in my camera for the cruise control , was efficient and fast coordinated both with my extended warranty and today with Javier Lohr , help my with my problem with a wrong information in your system and javier fix it , and help me for make the ordering for the recall with the fuel pump of my Honda odyssey 2018 Exl , I appreciate the work in team in this dealership, Really good
I recently had my car hit by a stolen vehicle while it was parked and it was totaled. So I decided to go to Ken Garff in Orem to buy a new car, which was recommended to me. The sales team was so nice and I test drove a car I loved and decided to buy it after doing some negotiating. The sales team told me they were still needing to have the mechanics look at it and if there was anything majorly wrong with it, they could cancel the sale. A few days after the mechanics looked at it ... Read More Google - Feb 4, 2024
I just got a car at Ken Garff Honda of Orem and it was a great experience. Josh Ludlow helped me and he was amazing at making the process quick and easy. No hassle and explained everything so well. He got me into a great car and even assured me it would be serviced and detailed before I get it. Evan, the finance guy was also really great laying out options for me and explaining each one. So happy I went with this dealership. If you're looking to get a great car and a dealership that actually cares about ... Read More Google - Jan 30, 2024
Was quoted one price when I scheduled maintainence for my Pilot two weeks ago. Was quoted the same price yesterday at appointment time. When my vehicle was ready, I ended up paying $50 more than quoted. The service adviser stated that prices recently went up. I get inflation and all but someone along the way in the process could have told me all this a little bit sooner. However, they did try to make it right with extra car wash vouchers.
Ken Garff in Orem was awesome. They had great service writers. They took care of us so quickly. I recommend them if you are ever in the area.
I arrived on time and they got me right in for my Advantage Care oil change redemption. I love that if there are any concerns, they make a video and send it to me, so I can see myself what they are referencing.
Great service! Jason in the service department was very helpful and is very concerned for his customers!