Customer Testimonials


Ken Garff Honda of Orem

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Google May 19, 2025

Amazing experience getting to work with Rick

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Google May 16, 2025

I have to say that when my only vehicle went down, not only did Service Writers Brandy and Joe go above and beyond… I was short on my bill. Joe went up to Brandy and they worked out a deal for me. I was able to have my wife pick up the vehicle and Joe asked how my wife was getting to the dealership? He solve that problem by sending out a pick up for her. 5 star service is not enough to praise them!!!

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Google May 15, 2025

Mitchell was a great help. They didn’t have the car we wanted on the lot and he worked to make it happen quickly. He was also low pressure and made the car purchase process better.

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Google May 13, 2025

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Google May 13, 2025

Emmanuel was great to work with! He helped us get a great car for our growing family and listened to everything we had to say. Definitely recommend coming to see him when getting a new car!

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Google May 12, 2025

Tylor was great. Even though we didn't make a sale she pointed me in the right direction to get my new vehicle.

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Google May 11, 2025

Katie helped me and made the process go by super quick and was thourough!

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Google May 10, 2025

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Google May 7, 2025

This review is long over due. At a critical point this year Honda's service team came in clutch. The Service was not only top notch, it was incredibly kind and generous. I was not an easy costumer, I felt they listened to my frustrations, and considered my particular situation. I just can't say enough about their team. 1000 thank you's I hope will be back when I need it, I trust you guys.

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Google May 2, 2025

I loved how promptly I got my car oil changed and loved the video.

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Google May 2, 2025

Everyone was helpful, not pushy. I came away with a beautiful new car.

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Google May 1, 2025

Excellent service, knowledgeable and professional. Thanks Mitchel!

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Google May 1, 2025

Nate was awesome! Love our van!

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Google May 1, 2025

Very good about answering my questions over the phone and they tried to follow up very much. I was just so busy I could not get back to them to actually go in and test drive anything yet I’m a school music teacher and I’ve got concerts rehearsals, and now our wedding on a weekend coming up.

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Google May 1, 2025

Nicest people, low presssure, and quality cars. This is the third or fourth vehicle we’ve purchased from them! Never disappointed.

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Google May 1, 2025

We worked with Mark Walker, salesman, and he was so great! We are loving our new Honda!

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Google May 1, 2025

Charlie was calm, real, courteous, knowledgeable, and I felt like I could trust him

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Google May 1, 2025

(Translated by Google) Everything is great, the staff is wonderful. (Original) Всё отлично, персонал прекрасный.

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Google May 1, 2025

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Google Apr 17, 2025

Ask for Mitchell. He was awesome. We gave him a hard time on price and he acted like it wasn't a problem at all. They had us out of there as quick as they could.

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Google Apr 14, 2025

I had the best experience purchasing my car here. Mitchell was extremely helpful and made this whole process so smooth for me!

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Google Apr 14, 2025

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Google Apr 14, 2025

Great friendly service. Clean environment and tons of drinks and snacks.

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Google Apr 13, 2025

Mark Myers was a pleasure to work with during the car purchasing process. As we all know, buying a car can be stressful but he went above and beyond to make me feel at ease. There was never any pressure, questions that came up were thoroughly explained and fair value assessed for my trade in. The finance team is also very kind and knowledgeable. I couldn't have asked for a better, more honest experience and I'd recommend them to anyone.

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Google Apr 13, 2025

Top notch! Highly recommend Josh as your salesman

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Google Apr 6, 2025

Lyle was very patient and helpful with me and also understanding you guys do an amazing job helping people get onto their next vehicle thank you lyle and the rest of your team

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Google Apr 6, 2025

Treated very well and friendly

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Google Mar 21, 2025

Manny Rodriguez was super kind and helpful and answered any questions we had. Overall it was a good experience

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Google Mar 19, 2025

Other Ken Garff locations charge more for a full synthetic oil change. This location charges less for the exact same thing. They are busier than the other Ken Garff locations, but the advantage care is about $60 less. Worth it

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Google Mar 17, 2025

(Translated by Google) Great facilities good environment and great cars (Original) Grandes instalaciones buen ambiente y excelentes autos

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Google Mar 17, 2025

Josh was very low pressure and helpful during the whole experience. They matched the best offer I found and even threw in a bunch of extras. We’re satisfied with our purchase and would do business here again.

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Google Mar 17, 2025

Purchasing a vehicle can often feel daunting, but my experience at Garff Honda was nothing short of exceptional, thanks to the outstanding service provided by Josh Ludlow. Hes very professional and super easy going. We definitely recommend using him for your next purchase. Thanks Josh!

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Google Mar 14, 2025

Good pricing, super easy to work with.

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Google Mar 12, 2025

Joe Sotomayor, my service advisor, was super helpful. I came in with a whole list of questions about my car and he patiently answered every single one of them. He even negotiated with the mechanics and the manager on my behalf. 🙂

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Google Mar 4, 2025

Worked with Nate Maxwell. He was very pleasant and patient with me. Very nice experience and I really can’t say that about many other cars I’ve bought.

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Google Feb 27, 2025

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Google Feb 25, 2025

This is the second car that I have bought through them, and I have been pleased with both vehicles. And the service that I got!

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Google Feb 23, 2025

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Google Feb 16, 2025

We had a wonderful experience purchasing our new Black Edition Pilot. From our amazing salesman Paul to finance and detail everything was flawless and everyone was very concerned about our experience and working hard to make it amazing!

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Google Feb 2, 2025

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Google Jan 28, 2025

We had a fantastic experience with a first-time car purchase. Katie was a massive help in providing an easy, efficient process that was so much better than any experience we’ve ever had with a car salesperson. She helped us pick out an amazing car for such a good deal, and just overall made what would usually be a very tedious experience very painless and extremely satisfying. The service honestly felt too good to be true, but honestly wasn’t, and I would definitely recommend this business for anyone purchasing a car for the first time!

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Google Jan 28, 2025

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Google Jan 24, 2025

Some good things and some not so good. The good, they were able to get me in early for a fuel pump recall and it seems to have fixed the dangerous lag the day after I called. The waiting area is super nice and clean with free soda coffee and popcorn. Lots of nice comfortable seats. The not so great. They can be hard to get in touch with if you don’t want to use their new AI system which I really didn’t like. It did not allow me to do what I needed. They did modify it ... Read More

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Google Jan 17, 2025

McKay and Lyle were great, really took the time to listen and help my family get a vehicle we needed at the price point we could afford!

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Google Dec 31, 2024

They took great care of me. The oil change service is a wonderful deal.

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Google Dec 31, 2024

We just bought a Toyota highlander from here and it was a good experience. The waiting room was comfortable and accommodating to all of our snacking needs. The play room was helpful with the kids. I feel like we got a fair deal, but not a steal. What we pay for going to a dealer is the assurance that our vehicle won't be a lemon and that is worth it to not buy private. I took off a star because half way through the buying process our salesman Nate seemed uninterested in working with us and wanted to move ... Read More

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Google Dec 21, 2024

Completely love the experience I had Katie was awesome. She knew what I was going through and what I needed. We found something I was not expecting to buy and turned out to be an awesome experience. She is very patient and understanding and has no push or pressure you into doing anything

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Google Dec 18, 2024

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Google Dec 15, 2024

Through out the years I've bought many cars, and it had always been a stressful situation, all the negotiation, the stress, the hours spend at the dealership, etc. but when I went to check a Honda Ridgeline they had advertised, I was pleasantly surprised how the whole process went. From the test drive until the the signed loan papers, it was fast and easy, none of that "let me check with my manager" tactics. I also got a very fair offer on my trade in. Michell in sales and Evan at finance are top notch. I will ... Read More

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Google Dec 11, 2024

Just amazing!! Nathan Maxwell is one great person! Super friendly and honestly very knowledgeable. Went in this morning from an appointment booked online to check out 2025 pilot and he had me sold on a real nice vehicle before we even talked about price.

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Google Dec 8, 2024

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Google Dec 1, 2024

Josh L. was busy helping two other customers, but was able to give them a few minutes to think about what he had told them, while quickly and thoroughly answering my wife’s and brother’s questions. Then, he would check on his other customers again, and come back to us. It was perfect for what we needed and we didn’t feel pressured! Thank you, Josh L.!

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Google Nov 16, 2024

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Google Nov 3, 2024

They were really helpful ☺️ Outstanding service

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Google Oct 26, 2024

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Google Oct 21, 2024

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Google Oct 20, 2024

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Google Oct 8, 2024

Good work from the KGH team

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Google Sep 29, 2024

I hardly ever leave bad reviews but I had to this time. We bought a car from this dealership a few weeks ago. That whole process has been great, we love the car we got, etc. Our car died in a parking lot, completely undrivable. I've called several times today and got the run around, never getting a call back as promised. Now it's Saturday evening and I'm sure our new car is stuck in the parking lot until Monday. Customer service is 0/10. Simply based on this, I recommend going else where if you plan on trusting ... Read More

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Google Sep 6, 2024

Had a great time working with Lyle killPatrick he helped me get my first finance on a 2017 mustang amazing employees.

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Google Sep 2, 2024

I was in the market for a new car and was talking to one of their sales reps for a bit. I tried shopping around and the rep seemed really annoyed with me like I was wasting his time. I ended up getting a way better offer (around $2k) by buying from a Vegas dealership. These guys likely know that any of their cars will get sold at close to their advertised price and don’t feel a need to compete on price.

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Google Aug 21, 2024

Negotiations were professional, transparent, and free of pressure thanks to Katie.

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Facebook Aug 14, 2024

Coolest people ever!! They were so willing to dumb things down for me because I'm not a car person and this was my first time buying a car from a dealership!! 😅 They worked with my financial situation as well as helping me find a reliable car as a mom! So much appreciation for these people! 😁👏🏻

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Google Aug 11, 2024

Had my Honda odyssey fixed. They had it for a day and a half. Rented me a van for free and have me a good deal on the work they did. Kylee was so helpful and Ben was a great mechanic

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Google Aug 1, 2024

This review is for Tom who helped me schedule a diagnostic appointment for my Honda pilot. He is a very nice person to talk to and made for a very pleasant conversation. I wish every service center I talk to had somebody as nice as Tom answering the phones. Thank you, Tom.

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Google Jul 26, 2024

Super professional and willing to work with you. They are not pushy salesmen. Work with Mark, he’s great.

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Google Jul 23, 2024

Had an awesome experience today at the Service Center. Jason was professional, friendly and communicative about my vehicle and made everything a breeze. The technician who worked on the vehicle did a great job as well (I think it was Ben). Highly recommend.

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Google Jul 11, 2024

After a very long day, a service representative resolved a problem quickly . I was very grateful for the help. Brian was the service representative. I will go to Ken Garff again.

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Google Jun 24, 2024

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DealerRater May 31, 2024

Brought in my car when every warning and emergency light came on all at once. I knew it had to be electrical (spark plugs or something), but I purchased the car just over a year ago and still had all the major warranties. The gentleman at the front desk was very kind and assured me that after looking at my warranties, I should be covered. They took the car for a few hours and came back and said it was indeed the spark plugs. They informed me that my warranties do not cover this since it is maintenance. This is ... Read More

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Google May 20, 2024

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Google May 3, 2024

I submitted an inquiry about a used car through the company website and received a prompt reply setting up an appointment with Adam the following day. Adam had a few cars ready that matched the price range and details I was looking for. He was straightforward and honest when I asked about dealer documentation fees and other required fees, which I appreciated. I ended up going with a car that was below my initial price range, which I was pleased about. Yay! The process was smooth and pretty quick (a couple hours) to sign the paperwork. So, imagine my frustration ... Read More

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Google Apr 30, 2024

Thanks Ken Garff Honda of Orem!!!! Great selection of new and used vehicles. Dylan Kulmayer is a great guy super friendly and helpful.

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Google Apr 29, 2024

This place was helpful! Thanks for the great service

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Google Apr 19, 2024

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Google Apr 17, 2024

Lyle was the best car dealer guy I could’ve asked for! He was very friendly and explained everything thoroughly. He made sure I got the best deal possible!

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Google Apr 8, 2024

About what you'd expect from a large dealership. You're a number in a book. But they were still polite and pleasant.

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Google Mar 29, 2024

We met Mark, a 28-year veteran of the sales team. He's great. He knows his stuff, was easy to get along with, and didn't pressure us. I'd be happy to send grandma to him!

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Google Mar 19, 2024

Kayla at Ken Garff is the best! We got the car we wanted at a decent price.

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Google Mar 14, 2024

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Google Mar 14, 2024

Lyle was the best! Found a car I wanted online submitted application got me approval even with me already having 2 car loans! Everywhere had told me I’d have to trade in both vehicles to get the suv loan! The longest part of my purchase was the drive to the dealership! He had all paperwork ready to go car cleaned and everything when we arrived we was only there 25 minutes to sign and drive away!!! Highly recommend him for a fast easy reliable and honest car buying experience!!!

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Google Mar 8, 2024

(Translated by Google) Very good place to buy, they have good customer service, it is the best option (Original) Muy buen lugar para comprar tienen un buen servicio al cliente es la mejor opción

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DealerRater Mar 6, 2024

Purchased a $48,000 Passport from Ken Garff Honda of Orem. Called up for the first oil change and they refused to get me in for another week. That's not express service as listed on their building and there are dozens of Lube shops that get me in while I wait. Honda of Orem thinks an Oil Change should be just a difficult as booking a doctors appointment. The doctor is really busy. Took my passport to Larry H Miller in Murray and I was in and out in 45 minutes. That's express service!

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Google Mar 2, 2024

Awesome service. Super helpful and professional.

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Google Mar 1, 2024

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Google Feb 18, 2024

So happy with the service we got from everyone here , Dylan K. Our sales person was upfront with us , and even though we were not there to buy a brand new car they all treated us like if we were buying one of their most expensive cars , thank you for the great service and working with us!!! We would definitely come back to you guys !!!!

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Google Feb 17, 2024

We had a great experience buying a Honda Odyssey. Lyle was amazing to work with! He was attentive and listened to our needs.

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Google Feb 13, 2024

They have free popcorn.

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Google Feb 10, 2024

Good service of Joe Sotomayor and Javier lohr from my last service with the problem in my camera for the cruise control , was efficient and fast coordinated both with my extended warranty and today with Javier Lohr , help my with my problem with a wrong information in your system and javier fix it , and help me for make the ordering for the recall with the fuel pump of my Honda odyssey 2018 Exl , I appreciate the work in team in this dealership, Really good

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Google Feb 4, 2024

I recently had my car hit by a stolen vehicle while it was parked and it was totaled. So I decided to go to Ken Garff in Orem to buy a new car, which was recommended to me. The sales team was so nice and I test drove a car I loved and decided to buy it after doing some negotiating. The sales team told me they were still needing to have the mechanics look at it and if there was anything majorly wrong with it, they could cancel the sale. A few days after the mechanics looked at it ... Read More

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Google Jan 30, 2024

I just got a car at Ken Garff Honda of Orem and it was a great experience. Josh Ludlow helped me and he was amazing at making the process quick and easy. No hassle and explained everything so well. He got me into a great car and even assured me it would be serviced and detailed before I get it. Evan, the finance guy was also really great laying out options for me and explaining each one. So happy I went with this dealership. If you're looking to get a great car and a dealership that actually cares about ... Read More

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Google Jan 29, 2024

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Google Jan 29, 2024

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Google Jan 28, 2024

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Google Jan 22, 2024

Was quoted one price when I scheduled maintainence for my Pilot two weeks ago. Was quoted the same price yesterday at appointment time. When my vehicle was ready, I ended up paying $50 more than quoted. The service adviser stated that prices recently went up. I get inflation and all but someone along the way in the process could have told me all this a little bit sooner. However, they did try to make it right with extra car wash vouchers.

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Google Jan 12, 2024

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Google Jan 6, 2024

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Google Dec 31, 2023

Ken Garff in Orem was awesome. They had great service writers. They took care of us so quickly. I recommend them if you are ever in the area.

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Google Dec 26, 2023

I arrived on time and they got me right in for my Advantage Care oil change redemption. I love that if there are any concerns, they make a video and send it to me, so I can see myself what they are referencing.

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Google Dec 25, 2023

Great service! Jason in the service department was very helpful and is very concerned for his customers!


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