Customer Testimonials
Really appreciated Tre. Very attentive and continually went the extra mile to make sure things went smoothly, my questions were answered, and I was taken care of.
Staff are very friendly and helpful. They make sure you are well taken care of. They are attentive to your questions and concerns. They make sure you are comfortable with their help and concerns.
They performed the service even though I didn’t have an appointment. Thank you!
I always have confidence that Ken Garff will do things right in the service department. Got an oil change, tire rotation, brake fluid, and transmission fluid. Very straightforward and done on time.
Always do a great job! 👏🏻
It all turned out pretty efficient. Other then we needed to leave the car overnight so I had to arrange for a ride home and then a ride the next day to come pick it up.
They are very busy, but courteous and thorough
Quick and convenient with pickup and return. Pleased!
Always a good experience!
We did not have service done. There was enough oil in the car to reschedule reschedule it. This was according to your service people there.
I brought my car to Ken Garff Honda to get a recall fixed, and they were fantastic! The car wasn’t going to be done by the time I needed it, so they made arrangements for me to have a rental car which was so helpful. I worked with Jason Hollinger and he was very communicative and friendly. The dealership was clean and even had a separate space just for kids! It was so helpful to have an area where my child could run and play without disturbing other customers.
They did a great job with the two recalls we had for our Odyssey and paid for a ride to take us back home because we live nearby. The person at the front desk was communicative and helpful.
While waiting in my car in the bay before checking in, it wasn’t clear to me how long I’d be waiting. The service attendant had put a number on my car, but a time estimate would also be helpful.
I was a little confused when I needed to approve or deny additional services online because there was no way to ... Read More Google - May 29, 2026
They were great to work with. No pressure and helped us get exactly what we wanted.
Great customer service and smooth process in buying our new car.
Service was done well
I took my car in for a couple recalls. They said they needed it all day, but then they ended up only needing it a couple hours so it was perfect and then they gave me a list of all the other things that I need to start working on.
Huge shoutout to Rick Dawson! I’ve been bringing my car here for years, and I can honestly say I’ve never had a better service advisor.
I called last night at 5:54 PM to see if there was any way I could pay for my car and still pick it up after 6. Rick was incredibly kind, professional, and went completely above and beyond to help me out. After our call ended, he even called me back just to make sure I knew exactly where to go to pick up my car. That level of care and customer service is rare.
... Read More Google - May 23, 2026
Advantage care redemption with multi check throughout as well as oil change, transmission change, and tire rotation. I already replaced air and cabin filters myself. Experience was great
Service was good; accommodations for me having to walk with a cane were excellent.
Tre Paxton did an excellent job. Professional. Attentive. Considerate. Efficient. Courteous. An example of traditional Ken Garff service.
I traded my 2019 CR-V for a 2026 CR-V for newer model. Salesperson had me test drive one of these models, loved it. Although, I had to wait while he was helping a couple before me, it was worth the wait.
Service involving a recall of a fuel pump was done in a timely manner. It was difficult to contact someone to get a status for my vehicle.
Everyone was so awesome and friendly
Amazing customer service! Jayce went above and beyond to get me in my new Pathfinder! Showed my wife how to connect her phone and set up all the electronics to her liking!!
I emailed to get a price on the car I wanted, they called me right away with competitive pricing. I told them the price I wanted and they got it done. Pickup was easy and fast. Highly recommend.
Purchase of new CR-V went smoothly. The dealership had the model and color I wanted in stock. The financing from Honda turned out to offer a lower interest rate than another financial institution.
Fast and dependable
Took great care of our cars while they were scheduled for service highly recommend
The experience we had was great. Tre and the service technician were fantastic. We couldn’t find the exact problem at first but they worked on my car until the problem was found. It is now running great thanks to them.
I will do all of my business with Ken Harff Honda of Orem now!
Alexa in the service department is fabulous! She went above and beyond to take excellent care of me.
I pulled into the service department because my stereo has been glitching seriously for over a year. I tried everything I could think of to fix it several times.
I figured I would need an expert to fix it and it would cost me a lot of money!
I was RIGHT AND WRONG! I did need an expert and that expert was Alexa! And it didn't need ... Read More Google - May 16, 2026
Our salesman was tentative patient and knowledgeable we appreciate him
It is super easy to schedule an oil change through their website. They are always courteous and try to make the wait comfortable with snacks and comfortable seating. Also, they are quick and thorough.
Used my Advantage Care oil change package. Got in and out in a timely manner with help from friendly service staff.
We’ve been coming here for years now and the service never disappoints. Megan is one of our favorite people to work with. She is caring and makes us feel like we are part of the family.
Such kind, attentive, and competent people here! Many thanks.
EZ PZ! Saw online, reached out, Nate called me back, agreed on price, they found ways to save more $. Smooth as can be!
Had sparks pugs done. The service was great.
This is our feedback for the service team at Ken Garff Honda in Orem.
Jason Hollinger listened carefully to all of our concerns regarding our new Honda CR-V, which had a few manufacturing-related issues with the steering wheel and the driver-side flooring.
Jason took the time to document every concern thoroughly, kept us updated throughout the entire process, and ensured his team did an excellent job with the repairs. The level of professionalism, communication, and customer care we experienced truly stood out.
It has been a long time since I’ve seen this level of professionalism in Utah, and Jason ... Read More Google - May 7, 2026
They were fast, efficient, and knowledgeable with everything I needed. They went above and beyond making sure I was taken care of al p mg every step
It was time for an oil change and overall check. All went well.
Went in for a scheduled oil change.
Great experience, they always do a great job !
Great Service and little wait time
I am a senior lady. I always am pleased with the courtesy I received when my Honda is being serviced. I appreciate the prompt attention. My service person met me upon driving in addressing me by name. I appreciate the spotless restroom and comfortable waiting area.
I have purchased 3 new cars during the past 20 years, all Honda’s, and all purchased at Ken Garff Honda in Orem. They are professional and have given me great service and competitive pricing throughout. My latest car is a 2026 Hybrid Accord touring model and I love it. All of my former Hondas are still on the road providing family members with excellent driving opportunities.
Love the service here. Always fast. Always low pressure. Love the text communication during the service and that they send me a video of my car.
We dropped our van off the night before, after hours. The service was done before I needed to go in to work the next day. Fast, reliable service is hard to come by. They seem to have that here.
Great all round experience. Recommended
Was supposed to be just an oil change but they got me in for a recall item as well and ordered me a Lyft home and back
Easy, seamless, no pressure sales help from McKinley and his team.
Service staff is always great
My recent work done at this location went smoothly. The process was clear, I got regular updates, and the work was finished faster than expected.
The service dept has been great to deal with and take care of our Pilot. Ty the advisor and Jason the service manager is great at taking the time to listen and go over the needed repairs
The sales associates were very patient and not pushy at all. I would highly reccomend.
I was so pleased with the help I received from Rick Dawson. He was helpful in every way and stayed in contact with me regarding the van I was looking at. He called me several times and texted with different details. He was a pleasure to work with and was truly concerned about finding me the right vehicle.