Customer Testimonials
Dealership is always clean and organized. Employees are all helpful and polite. Work done is always first rate.
Took longer than expected and I had to track them down for updates which is why I took a star away. But the repairs were top notch, and they honored the originally communicated price despite adding a service they hadn’t told me they needed to do.
Charlie was the best. He made sure I was all set on my purchase and made the process easy. Can’t recommend enough.
Car seems to be running better.
They were super nice and upbeat. They didn't pressure us and were very pleasant.
Great experience buying a car here. I live in Texas and they made it super easy to purchase.
Jason did an amazing job helping me with my service!! Thank you!!
It’s a great dealership and the people were very friendly and they handled everything in a timely manner and were very professional. The only complaint that I had was they are fairly firm on the price of the vehicles and won’t really go that far down on price, they’ve gotta make money, and I understand that. I was just hoping they would have given me an amazing deal, but I can’t complain to much because I got what I wanted and I’m happy with the outcome. I’m just a cheapskate🤣
Quick ant thorough in the service.
(Translated by Google) Very good service (Original) Muy buena atención
The costumer service was great, and the entire experience was very smooth. I recommend it.
Smooth process that was made quicker in all aspects of the car sale. They weren't pushy and listened to the reasons we were there.
They did amazing fixing my AC and went above and beyond to make sure I was happy 😊
The service was free. Received none of the services below.
The gentleman i talked to on the phone was very patient and helped me the best he knew. I was able to get an appointment when I needed it. They let me know what the cost was upfront before they started working. They kept me up to date the whole time, sent a video of it, and were very professional about our interactions. The fix got finished in a timely manner.
These guys were very nice and easy to work with. I didn’t feel pressured about anything.
Received great customer service from Charlie. He made our experience very enjoyable, relaxed and pleasant. Would highly recommend!
They did a great job and finished on time
Very Good
Very professional, helpful and kind.
They actually fixed my car! I previously went to 2 other mechanics before who weren't able to, but when I called them they immediately said yes bring it in. Also, in the process of setting up when to drop it off along with all the rest of the scheduling insanity, they were very kind and incredibly flexible and willing to work with my needs
Been going there for 24 years... they never disappoint!
They were very easy to work with and made the buying experience simple. Fair and professional.
Would recommend. I have been taking my Honda here for years. I feel like they know my car well and have the best resources to care for it. The accommodations are comfortable and it’s nice to have a soda while I wait in a comfortable chair to have my services completed. There is never pressure to do something I decline, only information and that’s refreshing. I also like how they do a quick video to send out during the service showing any concerns that they might have so I can clearly see. The price beats doing it myself ... Read More Google - Jul 18, 2026
Best service ever …. Can’t wait to come back for my next purchase.. 100% good service
Everyone was extremely nice and we felt no pressure at all.
Rick Dawson is so polite! I had a great and very quick trip to the Service department this morning!
Really appreciated Tre. Very attentive and continually went the extra mile to make sure things went smoothly, my questions were answered, and I was taken care of.
Staff are very friendly and helpful. They make sure you are well taken care of. They are attentive to your questions and concerns. They make sure you are comfortable with their help and concerns.
They performed the service even though I didn’t have an appointment. Thank you!
I always have confidence that Ken Garff will do things right in the service department. Got an oil change, tire rotation, brake fluid, and transmission fluid. Very straightforward and done on time.
Always do a great job! 👏🏻
It all turned out pretty efficient. Other then we needed to leave the car overnight so I had to arrange for a ride home and then a ride the next day to come pick it up.
They are very busy, but courteous and thorough
Quick and convenient with pickup and return. Pleased!
Always a good experience!
We did not have service done. There was enough oil in the car to reschedule reschedule it. This was according to your service people there.
I brought my car to Ken Garff Honda to get a recall fixed, and they were fantastic! The car wasn’t going to be done by the time I needed it, so they made arrangements for me to have a rental car which was so helpful. I worked with Jason Hollinger and he was very communicative and friendly. The dealership was clean and even had a separate space just for kids! It was so helpful to have an area where my child could run and play without disturbing other customers.
They did a great job with the two recalls we had for our Odyssey and paid for a ride to take us back home because we live nearby. The person at the front desk was communicative and helpful.
While waiting in my car in the bay before checking in, it wasn’t clear to me how long I’d be waiting. The service attendant had put a number on my car, but a time estimate would also be helpful.
I was a little confused when I needed to approve or deny additional services online because there was no way to ... Read More Google - May 29, 2026
They were great to work with. No pressure and helped us get exactly what we wanted.
Great customer service and smooth process in buying our new car.
Service was done well
I took my car in for a couple recalls. They said they needed it all day, but then they ended up only needing it a couple hours so it was perfect and then they gave me a list of all the other things that I need to start working on.
Huge shoutout to Rick Dawson! I’ve been bringing my car here for years, and I can honestly say I’ve never had a better service advisor.
I called last night at 5:54 PM to see if there was any way I could pay for my car and still pick it up after 6. Rick was incredibly kind, professional, and went completely above and beyond to help me out. After our call ended, he even called me back just to make sure I knew exactly where to go to pick up my car. That level of care and customer service is rare.
... Read More Google - May 23, 2026
Advantage care redemption with multi check throughout as well as oil change, transmission change, and tire rotation. I already replaced air and cabin filters myself. Experience was great
Service was good; accommodations for me having to walk with a cane were excellent.
Tre Paxton did an excellent job. Professional. Attentive. Considerate. Efficient. Courteous. An example of traditional Ken Garff service.
I traded my 2019 CR-V for a 2026 CR-V for newer model. Salesperson had me test drive one of these models, loved it. Although, I had to wait while he was helping a couple before me, it was worth the wait.
Service involving a recall of a fuel pump was done in a timely manner. It was difficult to contact someone to get a status for my vehicle.
Everyone was so awesome and friendly
Amazing customer service! Jayce went above and beyond to get me in my new Pathfinder! Showed my wife how to connect her phone and set up all the electronics to her liking!!
I emailed to get a price on the car I wanted, they called me right away with competitive pricing. I told them the price I wanted and they got it done. Pickup was easy and fast. Highly recommend.
Purchase of new CR-V went smoothly. The dealership had the model and color I wanted in stock. The financing from Honda turned out to offer a lower interest rate than another financial institution.
Fast and dependable
Took great care of our cars while they were scheduled for service highly recommend
The experience we had was great. Tre and the service technician were fantastic. We couldn’t find the exact problem at first but they worked on my car until the problem was found. It is now running great thanks to them.
I will do all of my business with Ken Harff Honda of Orem now!
Alexa in the service department is fabulous! She went above and beyond to take excellent care of me.
I pulled into the service department because my stereo has been glitching seriously for over a year. I tried everything I could think of to fix it several times.
I figured I would need an expert to fix it and it would cost me a lot of money!
I was RIGHT AND WRONG! I did need an expert and that expert was Alexa! And it didn't need ... Read More Google - May 16, 2026
Our salesman was tentative patient and knowledgeable we appreciate him
It is super easy to schedule an oil change through their website. They are always courteous and try to make the wait comfortable with snacks and comfortable seating. Also, they are quick and thorough.
Used my Advantage Care oil change package. Got in and out in a timely manner with help from friendly service staff.